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Author Question: After two tumultuous decades, disruptive internet-based change is starting to slow down. a. True b. ... (Read 70 times)

melly21297

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on: Jun 28, 2018
After two tumultuous decades, disruptive internet-based change is starting to slow down.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Steps in developing a strategic customer care program include:
 a. segmentation analysis of the customer base.
  b. outsourcing parts of the customer care program.
  c. moving to service delivered entirely by human agents.


Athena23

  • Sr. Member
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Reply #1 on: Jun 28, 2018
Answer to Question 1

False

Answer to Question 2

A


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Drug abusers experience the following scenario: The pleasure given by their drug (or drugs) of choice is so strong that it is difficult to eradicate even after years of staying away from the substances involved. Certain triggers may cause a drug abuser to relapse. Research shows that long-term drug abuse results in significant changes in brain function that persist long after an individual stops using drugs. It is most important to realize that the same is true of not just illegal substances but alcohol and tobacco as well.

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