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Author Question: ________ is the most expensive of the customer service techniques listed below. a. A telephone call ... (Read 28 times)

Beheh

  • Hero Member
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  • Posts: 520
on: Jun 28, 2018
________ is the most expensive of the customer service techniques listed below.
 a. A telephone call handled by a live service rep
  b. An email handled by a live service rep
  c. Live chat on the web

Question 2

In recent years, the balance of power has been shifting from the retailer to the manufacturer.
 
 Indicate whether the statement is true or false


janeli

  • Sr. Member
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  • Posts: 346
Reply #1 on: Jun 28, 2018
Answer to Question 1

A

Answer to Question 2

F


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