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Author Question: ________ was among the techniques Harrah's Casinos used to improve customer service. a. Changing the ... (Read 70 times)

melly21297

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on: Jun 28, 2018
________ was among the techniques Harrah's Casinos used to improve customer service.
 a. Changing the rules on interaction between customers and employees
  b. Tracking the satisfaction scores of individual casino employees
  c. Cash bonuses based on casino satisfaction scores

Question 2

Advertising spending as a percentage of total marketing communications expenditures has increased in recent years.
 
 Indicate whether the statement is true or false


jasonq

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Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

F


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