The concept that employees must not only serve customers, but ...

[dbose]

The concept that employees must not only serve customers, but also other employees, is:
 a. empowerment.
 b. servant leadership.
 c. customer orientation.
 d. a total focus approach.
 e. an internal approach.

Question 2

What type of question is the following?In which section of your American Airlines flight from Chicago to Frankfurt, Germany, did you sit? ___ First Class ___ Business class ___ Coach
 a. Loaded
 b. Determinant-choice
 c. Open-ended
 d. Leading

[briezy]

Answer to Question 1

b

Answer to Question 2

b