Companies who are responsive to customer e-mails often install ...

[melly21297]

Companies who are responsive to customer e-mails often install special software systems to
 a. acknowledge receipt of customer messages.
  b. eliminate telephone charges to the customer.
  c. reduce the need for direct contact with a customer service representative.
  d. minimize the amount of time a customer has to use to communicate with the company.
  e. all of the above.

Question 2

________ allows an organization to react more quickly when risk events occur by already having previously prepared plans and proposed actions in place in advance of the actual event.
 a. Multiple sourcing
 b. Use of third party intermediaries
 c. None of the choices.
 d. Hedging
 e. Scenario analysis

[leannegxo]

Answer to Question 1

E

Answer to Question 2

e