In the service quality cycle, the _________________ represents ...

[@Brianna17]

In the service quality cycle, the _________________ represents the interactive nature of the service and is strengthened through satisfying service encounters.
 Fill in the blank(s) with correct word

Question 2

It is difficult to leverage the online branding tools like blogs and social media sites to increase the consumer experience and hence the value of corporate websites.
 a. True
  b. False
 Indicate whether the statement is true or false

[pami445]

Answer to Question 1

Service Delivery Link

Answer to Question 2

True