This topic contains a solution. Click here to go to the answer

Author Question: Which of the following are service quality measures? A) customer satisfaction B) desired service ... (Read 45 times)

Coya19@aol.com

  • Hero Member
  • *****
  • Posts: 601
Which of the following are service quality measures?
 A) customer satisfaction
  B) desired service
  C) perceived service superiority
  D) perceived service adequacy
  E) perceived service superiority and perceived service adequacy

Question 2

While Madison was shopping for coffee makers at Target, she recognized many of the brands that were available. Although she was looking for a machine made by Mr. Coffee, she bought a coffee maker by Hamilton Beach because Target was out of all Mr. Coffee machines. What type of brand loyalty is Madison exhibiting?
 A) brand recognition
  B) brand preference
  C) brand insanity
  D) brand equity
  E) brand insistence



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

cascooper22

  • Sr. Member
  • ****
  • Posts: 312
Answer to Question 1

E

Answer to Question 2

B




Coya19@aol.com

  • Member
  • Posts: 601
Reply 2 on: Jun 28, 2018
Wow, this really help


irishcancer18

  • Member
  • Posts: 310
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

Did you know?

More than nineteen million Americans carry the factor V gene that causes blood clots, pulmonary embolism, and heart disease.

Did you know?

The calories found in one piece of cherry cheesecake could light a 60-watt light bulb for 1.5 hours.

Did you know?

It is believed that the Incas used anesthesia. Evidence supports the theory that shamans chewed cocoa leaves and drilled holes into the heads of patients (letting evil spirits escape), spitting into the wounds they made. The mixture of cocaine, saliva, and resin numbed the site enough to allow hours of drilling.

Did you know?

It is important to read food labels and choose foods with low cholesterol and saturated trans fat. You should limit saturated fat to no higher than 6% of daily calories.

Did you know?

All adults should have their cholesterol levels checked once every 5 years. During 2009–2010, 69.4% of Americans age 20 and older reported having their cholesterol checked within the last five years.

For a complete list of videos, visit our video library