E-business is a form of e-advertising in which companies sell to ...

[abern]

E-business is a form of e-advertising in which companies sell to household consumers.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

A critical incident is an observable event during a service encounter that contributes in a significant way toward a satisfactory or unsatisfactory service experience.
 
 Indicate whether the statement is true or false

[sarahccccc]

Answer to Question 1

False

Answer to Question 2

T