In the 17th century, printed advertisements were published in the ...

[joesmith1212]

In the 17th century, printed advertisements were published in the newsbooks.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Service recovery cannot reduce the incidence of bungled moments of truth even if the information regarding customers' dissatisfaction is put to good use.
 
 Indicate whether the statement is true or false

[Brenm]

Answer to Question 1

True

Answer to Question 2

F

[joesmith1212]

Wow, this really help

[Zebsrer]

Thanks for the timely response, appreciate it