Enlightened service organizations anticipate the need for service ...

[torybrooks]

Enlightened service organizations anticipate the need for service recovery.
 
 Indicate whether the statement is true or false

Question 2

A retailer selling books runs its print ads in a newspaper during the first week of October, the first week of
  November, and Thanksgiving week. The retailer is using a between-vehicle media strategy.
 a. True
  b. False
 Indicate whether the statement is true or false

[tennis14576]

Answer to Question 1

T

Answer to Question 2

False