Author Question: What period of franchisee training is generally the most intensive? a. grand opening training b. ... (Read 152 times)

FButt · **on:** Jun 29, 2018

What period of franchisee training is generally the most intensive?
a. grand opening training
b. pre-opening training
c. continuing training
d. field representative training

Question 2

The key to customer loyalty is to create and deliver superior quality and customer experience.

Indicate whether the statement is true or false

Fayaz00962 · **Reply #1 on:** Jun 29, 2018

Answer to Question 1

B. Probably the most intensive training occurs during the pre-opening period. Most franchise systems require at least one week, with some systems offering as much as 300 hours of pre-opening training.

Answer to Question 2

T