What period of franchisee training is generally the most ...

[FButt]

What period of franchisee training is generally the most intensive?
 a. grand opening training
  b. pre-opening training
  c. continuing training
  d. field representative training

Question 2

The key to customer loyalty is to create and deliver superior quality and customer experience.
 
 Indicate whether the statement is true or false

[Fayaz00962]

Answer to Question 1

B. Probably the most intensive training occurs during the pre-opening period. Most franchise systems require at least one week, with some systems offering as much as 300 hours of pre-opening training.

Answer to Question 2

T

[FButt]

Thanks for the timely response, appreciate it

[juliaf]

Gracias!