This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following dimensions is NOT incorporated into the SERVQUAL scale? a. Tangibles b. ... (Read 44 times)

Awilson837

  • Hero Member
  • *****
  • Posts: 509
on: Jun 29, 2018
Which of the following dimensions is NOT incorporated into the SERVQUAL scale?
 a. Tangibles
  b. Reliability
  c. Responsiveness
  d. Assurance
  e. Apathy

Question 2

Which of the following is a word, name, phrase, symbol, or design that is used by a manufacturer or merchant to identify and distinguish its goods from those sold by others?
 a. copyright
  b. trademark
  c. service mark
  d. patent


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

kiamars2010

  • Sr. Member
  • ****
  • Posts: 341
Reply #1 on: Jun 29, 2018
Answer to Question 1

e

Answer to Question 2

B. A trademark is a word, name, phrase, symbol, or in some cases a design that is used by a manufacturer or merchant to identify and distinguish its goods from those sold by others and to indicate the source of a product or the quality of a product.


Awilson837

  • Member
  • Posts: 509
Reply 2 on: Jun 29, 2018
YES! Correct, THANKS for helping me on my review

brbarasa

  • Member
  • Posts: 308
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

The cure for trichomoniasis is easy as long as the patient does not drink alcoholic beverages for 24 hours. Just a single dose of medication is needed to rid the body of the disease. However, without proper precautions, an individual may contract the disease repeatedly. In fact, most people develop trichomoniasis again within three months of their last treatment.

Did you know?

The longest a person has survived after a heart transplant is 24 years.

Did you know?

When taking monoamine oxidase inhibitors, people should avoid a variety of foods, which include alcoholic beverages, bean curd, broad (fava) bean pods, cheese, fish, ginseng, protein extracts, meat, sauerkraut, shrimp paste, soups, and yeast.

Did you know?

Human kidneys will clean about 1 million gallons of blood in an average lifetime.

Did you know?

The most common treatment options for addiction include psychotherapy, support groups, and individual counseling.

Rusophycus, a "resting trace" of a trilobite; Ordovician of southern Ohio. Scale bar is 10 Rusophycus, a "resting trace" of a trilobite; Ordovician of southern Ohio. Scale bar is 10
Pain scale Pain scale
Students rated their grandparents on a scale from 1 to 4 based on emotional closeness, time spent ... Students rated their grandparents on a scale from 1 to 4 based on emotional closeness, time spent ...
Loyola Generativity Scale Loyola Generativity Scale
Example of a Mastery Scale Example of a Mastery Scale
Psychological Dimensions of the Visual World Psychological Dimensions of the Visual World
Video: Embryonic development - Weeks 5 to 8

For a complete list of videos, visit our video library