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Author Question: Which of the following is NOT a concern in the selling of services? a. Orchestrating the service ... (Read 120 times)

NguyenJ

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on: Jun 29, 2018
Which of the following is NOT a concern in the selling of services?
 a. Orchestrating the service purchase
  b. Tangibilizing the service
  c. Recognizing customer involvement during the service design process
  d. All of these are concerns in the selling of services.
  e. None of these are concerns in the selling of services.

Question 2

The information contained in the daily business intelligence reports becomes the foundation upon which a franchise system builds what?
 a. experience
  b. working knowledge profiles
  c. reliability
  d. target markets


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bbburns21

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Reply #1 on: Jun 29, 2018
Answer to Question 1

d

Answer to Question 2

B. The information contained in the daily business intelligence reports becomes the foundation upon which a franchise system builds its working knowledge profiles, such as Site Profiles, Personality Profiles, and Customer/Product Profiles.


NguyenJ

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Reply 2 on: Jun 29, 2018
Gracias!

abro1885

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Reply 3 on: Yesterday
Excellent

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