Author Question: Even for complex services, service customers are often able to accurately evaluate the technical ... (Read 19 times)

clippers!

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Even for complex services, service customers are often able to accurately evaluate the technical skills of the service personnel.
 
 Indicate whether the statement is true or false

Question 2

Though at one time the creative team consisted of an art director and a single copywriter, today it is composed of art directors, copywriters, media planners, and account planners.
 a. True
  b. False
 Indicate whether the statement is true or false



kaylee05

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Answer to Question 1

F

Answer to Question 2

True



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