Even for complex services, service customers are often able to ...

[clippers!]

Even for complex services, service customers are often able to accurately evaluate the technical skills of the service personnel.
 
 Indicate whether the statement is true or false

Question 2

Though at one time the creative team consisted of an art director and a single copywriter, today it is composed of art directors, copywriters, media planners, and account planners.
 a. True
  b. False
 Indicate whether the statement is true or false

[kaylee05]

Answer to Question 1

F

Answer to Question 2

True