The efforts of a service provider may be damaged by customers for ...

[joe]

The efforts of a service provider may be damaged by customers for all of the following reasons EXCEPT
 a. The customers do not understand their role in the service delivery process.
  b. The customers are disorganized.
  c. There are too many customers to serve.
  d. All of these are reasons why the efforts of a service provider may be damaged.
  e. None of these are reasons why the efforts of a service provider may be damaged.

Question 2

Which of the following does Smoothie King founder Stephen Kuhnau credit as the reason for his success?
 a. his education
  b. the support of other entrepreneurs
  c. the health problems he faced as a teenager
  d. his previous business experience

[kardosa007]

Answer to Question 1

d

Answer to Question 2

C. As a teenager, Kuhnau suffered from hypoglycemia, chronic allergies and skin problems. This led him to experiment with nutritional smoothie drinks and eventually become the founder of the New Orleans-based Smoothie King. Kuhnau claims that it was destiny that led him to where he is today, and that his success couldn't have come without the health struggles he faced in his youth.