Loyal customers tend to _______________. a. feel a sense of ...

[Melani1276]

Loyal customers tend to _______________.
 a. feel a sense of belonging with the service provider
  b. feel a sense of commitment to relationships with the service provider
  c. provide positive word-of-mouth communications about the service organization
  d. Both a and b
  e. Statements a, b, and c

Question 2

Which of the following allows a developer to build a number of franchised businesses in a particular market area?
 a. Franchise Agreement
  b. Sub-Franchising Contract
  c. Area Development Agreement
  d. UFOC

[sarajane1989]

Answer to Question 1

e

Answer to Question 2

C. Some franchise programs feature variations on the basic single unit franchise relationship. The most common of these is the Area Development Agreement. This contract will allow a developer to build a number of franchised businesses in a particular market area and each one will be governed by the terms of a Franchise Agreement granted by the franchisor.