Author Question: The high-bandwidth communication connection between customers has not altered the nature of ... (Read 69 times)

tiara099

  • Hero Member
  • *****
  • Posts: 588
The high-bandwidth communication connection between customers has not altered the nature of word-of-mouth communication or had a powerful influence on modern communications.
 
 Indicate whether the statement is true or false

Question 2

Which of the following tasks is NOT typically required for a service organization to effectively customize a service?
 a. Service organizations must invest in technological advancements that help personalize the service for their customers.
  b. Service organizations must develop within their employees advanced and superior skills for personalizing the service for their customers.
  c. Service organizations must educate their employees to discover customer desires.
  d. All of these tasks are often required to effectively customize a service performance.
  e. None of these tasks is often required to effectively customize a service performance.



stillxalice

  • Sr. Member
  • ****
  • Posts: 339
Answer to Question 1

F

Answer to Question 2

d



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Prostaglandins were first isolated from human semen in Sweden in the 1930s. They were so named because the researcher thought that they came from the prostate gland. In fact, prostaglandins exist and are synthesized in almost every cell of the body.

Did you know?

There are immediate benefits of chiropractic adjustments that are visible via magnetic resonance imaging (MRI). It shows that spinal manipulation therapy is effective in decreasing pain and increasing the gaps between the vertebrae, reducing pressure that leads to pain.

Did you know?

When blood is deoxygenated and flowing back to the heart through the veins, it is dark reddish-blue in color. Blood in the arteries that is oxygenated and flowing out to the body is bright red. Whereas arterial blood comes out in spurts, venous blood flows.

Did you know?

Looking at the sun may not only cause headache and distort your vision temporarily, but it can also cause permanent eye damage. Any exposure to sunlight adds to the cumulative effects of ultraviolet (UV) radiation on your eyes. UV exposure has been linked to eye disorders such as macular degeneration, solar retinitis, and corneal dystrophies.

Did you know?

Eat fiber! A diet high in fiber can help lower cholesterol levels by as much as 10%.

For a complete list of videos, visit our video library