Author Question: The high-bandwidth communication connection between customers has not altered the nature of ... (Read 35 times)

tiara099

  • Hero Member
  • *****
  • Posts: 588
The high-bandwidth communication connection between customers has not altered the nature of word-of-mouth communication or had a powerful influence on modern communications.
 
 Indicate whether the statement is true or false

Question 2

Which of the following tasks is NOT typically required for a service organization to effectively customize a service?
 a. Service organizations must invest in technological advancements that help personalize the service for their customers.
  b. Service organizations must develop within their employees advanced and superior skills for personalizing the service for their customers.
  c. Service organizations must educate their employees to discover customer desires.
  d. All of these tasks are often required to effectively customize a service performance.
  e. None of these tasks is often required to effectively customize a service performance.



stillxalice

  • Sr. Member
  • ****
  • Posts: 339
Answer to Question 1

F

Answer to Question 2

d



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

According to the CDC, approximately 31.7% of the U.S. population has high low-density lipoprotein (LDL) or "bad cholesterol" levels.

Did you know?

An identified risk factor for osteoporosis is the intake of excessive amounts of vitamin A. Dietary intake of approximately double the recommended daily amount of vitamin A, by women, has been shown to reduce bone mineral density and increase the chances for hip fractures compared with women who consumed the recommended daily amount (or less) of vitamin A.

Did you know?

The toxic levels for lithium carbonate are close to the therapeutic levels. Signs of toxicity include fine hand tremor, polyuria, mild thirst, nausea, general discomfort, diarrhea, vomiting, drowsiness, muscular weakness, lack of coordination, ataxia, giddiness, tinnitus, and blurred vision.

Did you know?

There are major differences in the metabolism of morphine and the illegal drug heroin. Morphine mostly produces its CNS effects through m-receptors, and at k- and d-receptors. Heroin has a slight affinity for opiate receptors. Most of its actions are due to metabolism to active metabolites (6-acetylmorphine, morphine, and morphine-6-glucuronide).

Did you know?

Lower drug doses for elderly patients should be used first, with titrations of the dose as tolerated to prevent unwanted drug-related pharmacodynamic effects.

For a complete list of videos, visit our video library