Switching costs that penalize consumers can lead to greater ...

[chads108]

Switching costs that penalize consumers can lead to greater customer _________.
 a. loyalty
  b. sensitivity
  c. inaction
  d. resentment

Question 2

If a buyer lowers planned reductions by 7,000 for the month, this will:
 a. reduce planned reductions for the following month by one half that amount; 3,500.
  b. reduce BOM inventory by 7,000.
  c. lower this month's OTB by 7,000.
  d. raise planned purchases by 7,000 for this month.
  e. raise this month's OTB by 7,000.

[ansleighelindsey]

Answer to Question 1

d

Answer to Question 2

C

[chads108]

TYSM

[softEldritch]

Excellent