Author Question: An apparently low-cost carrier may actually end up costing far more than a seemingly higher-cost ... (Read 109 times)

notis · **on:** Jun 29, 2018

An apparently low-cost carrier may actually end up costing far more than a seemingly higher-cost carrier when the total associated costs are calculated.
a. True
b. False
Indicate whether the statement is true or false

Question 2

The involvement of customers in the production of services is usually:
a. Totally absent.
b. The same for product production.
c. Much less than their involvement in product production.
d. Greater than their involvement in product production.
e. Requires input from customers at the development stage.