Author Question: According to Philip Crosby, the only true performance standard that defines total quality is _____, ... (Read 47 times)

piesebel · **on:** Jun 29, 2018

According to Philip Crosby, the only true performance standard that defines total quality is _____, which he defined as conformance to requirements.
a. zero defects
b. Six Sigma
c. process capability
d. optimization
e. rationalization

Question 2

Allowing maximum flexibility at the country-market level takes advantage of the fact that subsidiary management:
a. will buy into the process.
b. knows its market and can react to changes quickly.
c. will not verify the procedure.
d. will consult with unions.