According to Philip Crosby, the only true performance standard ...

[piesebel]

According to Philip Crosby, the only true performance standard that defines total quality is _____, which he defined as conformance to requirements.
 a. zero defects
 b. Six Sigma
 c. process capability
 d. optimization
 e. rationalization

Question 2

Allowing maximum flexibility at the country-market level takes advantage of the fact that subsidiary management:
 a. will buy into the process.
  b. knows its market and can react to changes quickly.
  c. will not verify the procedure.
  d. will consult with unions.

[kaillie]

Answer to Question 1

a

Answer to Question 2

B

[piesebel]

Thanks for the timely response, appreciate it

[juliaf]

Great answer, keep it coming