David Brent, manager at Wernam-Hogg, is using employee appraisal forms when conducting employee reviews. These forms consist of a list of behaviors such as contributes during meetings and keeps co-workers informed of progress. Such behaviors are known as ____.
a. performance-level criteria
b. critical incidents
c. actual criteria
d. objective measures
Question 2
As a supervisor, if Becca is demonstrating the leniency error, she would ____.
a. rate Sue as satisfactory and Frank as excellent in all categories
b. rate every staff member on the upper end of every performance category
c. rely more heavily on subjective measures than objective measures
d. rely on employee self-reports rather than conducting her own appraisal
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