The persistence of the secretary is due to
a. the recognition that technology sometimes fails.
b. the persistence of multiple clerical tasks that require the attention of a single worker.
c. government definitions of what constitutes an occupation.
d. the unwillingness of managers to use technology to replace labor.
e. recognition that hierarchy is dysfunctional in contemporary organizations.
Question 2
Which of the following is true of clerical operatives?
a. They are defined and classified by the machines they operate.
b. They are supervisors of clerical workers.
c. Their jobs indicate a decrease in clerical specialization.
d. They represent a trend toward professionalization among clerical workers.
e. They are more likely than other clerical workers to be men.
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