Emotion work is part of the interaction standard for a. ...

[CBme]

Emotion work is part of the interaction standard for
 
  a. employers interacting with service workers.
  b. customers interacting with service workers.
  c. customers interacting with employers.
  d. service workers interacting with customers.
  e. service workers interacting with employers.

Question 2

Customers want fast-food hamburgers at lunchtime and dinnertime. This observation is an example of _____ services.
 
  a. routinization
  b. productivity
  c. time-bound
  d. burnout
  e. facework

[sailorcrescent]

Answer to Question 1

d

Answer to Question 2

c

[CBme]

Gracias!

[atrochim]

TYSM