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Author Question: Emotion work is part of the interaction standard for a. employers interacting with service ... (Read 66 times)

CBme

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  • Posts: 548
on: Jul 2, 2018
Emotion work is part of the interaction standard for
 
  a. employers interacting with service workers.
  b. customers interacting with service workers.
  c. customers interacting with employers.
  d. service workers interacting with customers.
  e. service workers interacting with employers.

Question 2

Customers want fast-food hamburgers at lunchtime and dinnertime. This observation is an example of _____ services.
 
  a. routinization
  b. productivity
  c. time-bound
  d. burnout
  e. facework


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sailorcrescent

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Reply #1 on: Jul 2, 2018
Answer to Question 1

d

Answer to Question 2

c


CBme

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  • Posts: 548
Reply 2 on: Jul 2, 2018
Thanks for the timely response, appreciate it

kusterl

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Reply 3 on: Yesterday
:D TYSM

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