Which of the following is NOT a method for handling communication overload?
a. Use of a gatekeeper
b. Omission
c. Use of multiple channels
d. Assimilation
Question 2
An administrative assistant who screens an executive's phone calls, opens his mail, and keeps rack of his appointments, exemplifies which approach to handling communication overload?
a. Omission
b. queuing
c. Escape
d. use of a gatekeeper