Answer to Question 1
1 . Pre-sales activities including responding to customer inquiries and RFQs.
2 . Sales order processing which includes capturing and recording customer orders.
3 . Pick and pack which includes picking the goods from the shelf in the warehouse and packing the goods for shipment.
4 . Shipping the goods to the customer which includes selecting the appropriate carrier, recording the reduction in inventory, recording cost of goods sold.
5 . Billing which includes preparing the customer invoice, recording sales, and recording accounts receivable.
6 . Payment which includes recording cash receipts, updating cash and accounts receivable.
Answer to Question 2
c