W. Edwards Deming's ideas about quality and management were first ...

[vicotolentino]

W. Edwards Deming's ideas about quality and management were first embraced by Japanese companies.
 
  Indicate whether the statement is true or false.

Question 2

Deming's total quality management system largely ignored the needs of customers.
 
  Indicate whether the statement is true or false.

[billybob123]

Answer to Question 1

Answer: TRUE
Explanation: Deming's ideas were first adopted by Japanese companies. When these companies began to outperform American companies, U.S. organizations began to take notice of them.

Answer to Question 2

Answer: FALSE
Explanation: Instead, Deming's TQM system focused almost exclusively on responding to the expectations and needs of the customer.