Zach is devout and very active in his church. He is also a very dedicated employee. His manager offers him a promotion but the new role will require him to work Sundays.
Zach would like the promotion, but realizes that it would force him to miss some church activities. In such a situation, Zach is most likely to experience ________.
A) role conflict
B) emotional contagion
C) cognitive dissonance
D) emotional labor
E) self-concordance
Question 2
Role ________ indicates the way others believe you should act in a given context.
A) perception
B) identity
C) expectation
D) criterion
E) style
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