Zach is devout and very active in his church. He is also a very ...

[KimWrice]

Zach is devout and very active in his church. He is also a very dedicated employee. His manager offers him a promotion but the new role will require him to work Sundays.
 
  Zach would like the promotion, but realizes that it would force him to miss some church activities. In such a situation, Zach is most likely to experience ________.
  A) role conflict
  B) emotional contagion
  C) cognitive dissonance
  D) emotional labor
  E) self-concordance

Question 2

Role ________ indicates the way others believe you should act in a given context.
 
  A) perception
  B) identity
  C) expectation
  D) criterion
  E) style

[morrie123456]

Answer to Question 1

A
Explanation: A) When compliance with one role requirement may make it difficult to comply with another, the result is role conflict. Zach is feeling conflict between his role as a church member and his role as an employee.

Answer to Question 2

C
Explanation: C) Role expectations are the way others believe you should act in a given context.