As the manager of a high volume bank, you are faced daily with ...

[HudsonKB16]

As the manager of a high volume bank, you are faced daily with customers who are in a hurry and need decidedly speedy service from the window tellers.
 
  Which of the following would most likely cause your employees to offer the customers the service they want while also keeping your employees satisfied with their roles?
  A) pay them more
  B) seek input from the tellers on how to improve their job
  C) offer them flex time
  D) bring donuts for the break room
  E) let the tellers manage themselves

Question 2

Which of the following options does not suggest that diversity experiences are more likely to lead to positive adaptation for all parties?
 
  A) if the positive experience of stereotype undermining is repeated frequently
  B) if the perceiver engages in stereotype suppression and generative thought in response to the diversity experience
  C) if the perceiver is perceived to be stereotypical and if his message is undermined by the audience
  D) if the diversity experience undermines stereotypical attitudes
  E) if the perceiver is motivated and able to consider a new perspective on others

[cam1229]

Answer to Question 1

B
Explanation: B) Research shows that simply asking the employees their opinions can effectively increase their job satisfaction.

Answer to Question 2

C
Explanation: C) Researchers also suggest that diversity experiences are more likely to lead to positive adaptation for all parties if (1 ) the diversity experience undermines stereotypical attitudes, (2 ) if the perceiver is motivated and able to consider a new perspective on others, (3 ) if the perceiver engages in stereotype suppression and generative thought in response to the diversity experience, and (4 ) if the positive experience of stereotype undermining is repeated frequently. Diversity programs based on these principles are likely to be more effective than traditional classroom learning.