Author Question: The common characteristic of manufacturing jobs is that they require substantial interaction with an ... (Read 55 times)

strangeaffliction

  • Hero Member
  • *****
  • Posts: 660
The common characteristic of manufacturing jobs is that they require substantial interaction with an organization's customers.
 
  Indicate whether the statement is true or false

Question 2

Which of the following is the term used for the strength with which individuals experience emotion?
 
  A) emotional dissonance
  B) affect intensity
  C) emotional labor
  D) positivity offset
  E) emotional intelligence


dudman123

  • Sr. Member
  • ****
  • Posts: 304
Answer to Question 1

FALSE
Explanation: The common characteristic of service jobs is that they require substantial interaction with an organization's customers. Many an organization has failed because its employees failed to please customers.

Answer to Question 2

B
Explanation: B) Affect intensity is defined as the individual differences in the strength with which individuals experience their emotions. Affectively intense people experience both positive and negative emotions more deeply: when they're sad, they're really sad, and when they're happy, they're really happy.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

People who have myopia, or nearsightedness, are not able to see objects at a distance but only up close. It occurs when the cornea is either curved too steeply, the eye is too long, or both. This condition is progressive and worsens with time. More than 100 million people in the United States are nearsighted, but only 20% of those are born with the condition. Diet, eye exercise, drug therapy, and corrective lenses can all help manage nearsightedness.

Did you know?

Approximately 500,000 babies are born each year in the United States to teenage mothers.

Did you know?

Tobacco depletes the body of vitamins A, C, and E, which can result in any of the following: dry hair, dry skin, dry eyes, poor growth, night blindness, abscesses, insomnia, fatigue, reproductive system problems, sinusitis, pneumonia, frequent respiratory problems, skin disorders, weight loss, rickets, osteomalacia, nervousness, muscle spasms, leg cramps, extremity numbness, bone malformations, decayed teeth, difficulty in walking, irritability, restlessness, profuse sweating, increased uric acid (gout), joint damage, damaged red blood cells, destruction of nerves, infertility, miscarriage, and many types of cancer.

Did you know?

The highest suicide rate in the United States is among people ages 65 years and older. Almost 15% of people in this age group commit suicide every year.

Did you know?

Complications of influenza include: bacterial pneumonia, ear and sinus infections, dehydration, and worsening of chronic conditions such as asthma, congestive heart failure, or diabetes.

For a complete list of videos, visit our video library