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Author Question: The common characteristic of manufacturing jobs is that they require substantial interaction with an ... (Read 63 times)

strangeaffliction

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on: Jul 6, 2018
The common characteristic of manufacturing jobs is that they require substantial interaction with an organization's customers.
 
  Indicate whether the statement is true or false

Question 2

Which of the following is the term used for the strength with which individuals experience emotion?
 
  A) emotional dissonance
  B) affect intensity
  C) emotional labor
  D) positivity offset
  E) emotional intelligence
Organizational Behavior ¦ Robbins, Judge ¦ 17th Edition
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dudman123

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Reply #1 on: Jul 6, 2018
Answer to Question 1

FALSE
Explanation: The common characteristic of service jobs is that they require substantial interaction with an organization's customers. Many an organization has failed because its employees failed to please customers.

Answer to Question 2

B
Explanation: B) Affect intensity is defined as the individual differences in the strength with which individuals experience their emotions. Affectively intense people experience both positive and negative emotions more deeply: when they're sad, they're really sad, and when they're happy, they're really happy.


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