« previous next »

Author Question: The common characteristic of manufacturing jobs is that they require substantial interaction with an ... (Read 78 times)

strangeaffliction

  • Hero Member
  • *****
  • Posts: 660
on: Jul 6, 2018
The common characteristic of manufacturing jobs is that they require substantial interaction with an organization's customers.
 
  Indicate whether the statement is true or false

Question 2

Which of the following is the term used for the strength with which individuals experience emotion?
 
  A) emotional dissonance
  B) affect intensity
  C) emotional labor
  D) positivity offset
  E) emotional intelligence
Organizational Behavior ¦ Robbins, Judge ¦ 17th Edition
Buy Test-Bank


dudman123

  • Sr. Member
  • ****
  • Posts: 304
Reply #1 on: Jul 6, 2018
Answer to Question 1

FALSE
Explanation: The common characteristic of service jobs is that they require substantial interaction with an organization's customers. Many an organization has failed because its employees failed to please customers.

Answer to Question 2

B
Explanation: B) Affect intensity is defined as the individual differences in the strength with which individuals experience their emotions. Affectively intense people experience both positive and negative emotions more deeply: when they're sad, they're really sad, and when they're happy, they're really happy.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Always store hazardous household chemicals in their original containers out of reach of children. These include bleach, paint, strippers and products containing turpentine, garden chemicals, oven cleaners, fondue fuels, nail polish, and nail polish remover.

Did you know?

Malaria mortality rates are falling. Increased malaria prevention and control measures have greatly improved these rates. Since 2000, malaria mortality rates have fallen globally by 60% among all age groups, and by 65% among children under age 5.

Did you know?

Atropine was named after the Greek goddess Atropos, the oldest and ugliest of the three sisters known as the Fates, who controlled the destiny of men.

Did you know?

The modern decimal position system was the invention of the Hindus (around 800 AD), involving the placing of numerals to indicate their value (units, tens, hundreds, and so on).

Did you know?

When intravenous medications are involved in adverse drug events, their harmful effects may occur more rapidly, and be more severe than errors with oral medications. This is due to the direct administration into the bloodstream.

Common arachnids. Common arachnids.
A male Lestes dryas in the "spread-winged" posture that gives the family its common name A male Lestes dryas in the "spread-winged" posture that gives the family its common name
Common skin signs are often evidence of an illness or disorder. A scale is a thin, dry flake of ... Common skin signs are often evidence of an illness or disorder. A scale is a thin, dry flake of ...
Many patients in wheelchairs require assistance. Many patients in wheelchairs require assistance.
Common Cultural Themes: Marriage in Traditional and Industrialized Societies Common Cultural Themes: Marriage in Traditional and Industrialized Societies
Common Bipolar Disorder Medications Common Bipolar Disorder Medications
Video: Cardiac conductile cells

For a complete list of videos, visit our video library