« previous next »

Author Question: Which of the following factors makes it imperative that organizations be fast and flexible? A) ... (Read 73 times)

evelyn o bentley

  • Hero Member
  • *****
  • Posts: 564
on: Jul 6, 2018
Which of the following factors makes it imperative that organizations be fast and flexible?
 
  A) workforce diversity
  B) corporate excess
  C) truncated capacity
  D) advances in corporate strategy
  E) globalization

Question 2

Which of the following is not considered a key quality of an employee in a customer-responsive culture?
 
  A) friendly and courteous
  B) accessible
  C) knowledgeable
  D) good computer skills
  E) willing to do what's necessary to please the customer
Essentials of Organizational Behavior ¦ Robins, Judge ¦ 14th Edition
Buy Test-Bank


flexer1n1

  • Sr. Member
  • ****
  • Posts: 373
Reply #1 on: Jul 6, 2018
Answer to Question 1

E
Explanation: E) Globalization, expanded capacity, and advances in technology have required organizations to be fast and flexible if they are to survive. The result is that most managers and employees today work in a climate best characterized as temporary.

Answer to Question 2

D
Explanation: D) Management needs to create a customer-responsive culture. OB can provide considerable guidance in helping managers create such culturesin which employees are friendly and courteous, accessible, knowledgeable, prompt in responding to customer needs, and willing to do what's necessary to please the customer.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

The senior population grows every year. Seniors older than 65 years of age now comprise more than 13% of the total population. However, women outlive men. In the 85-and-over age group, there are only 45 men to every 100 women.

Did you know?

Symptoms of kidney problems include a loss of appetite, back pain (which may be sudden and intense), chills, abdominal pain, fluid retention, nausea, the urge to urinate, vomiting, and fever.

Did you know?

The tallest man ever known was Robert Wadlow, an American, who reached the height of 8 feet 11 inches. He died at age 26 years from an infection caused by the immense weight of his body (491 pounds) and the stress on his leg bones and muscles.

Did you know?

There used to be a metric calendar, as well as metric clocks. The metric calendar, or "French Republican Calendar" divided the year into 12 months, but each month was divided into three 10-day weeks. Each day had 10 decimal hours. Each hour had 100 decimal minutes. Due to lack of popularity, the metric clocks and calendars were ended in 1795, three years after they had been first marketed.

Did you know?

More than 4.4billion prescriptions were dispensed within the United States in 2016.

Fast-flowing waters of the Humber River, Newfoundland, are a challenge to Atlantic salmon migrating Fast-flowing waters of the Humber River, Newfoundland, are a challenge to Atlantic salmon migrating
Risk factors for falls Risk factors for falls
The primary factors affecting blood pressure. The primary factors affecting blood pressure.
Hormonal and nervous factors influencing blood pressure Hormonal and nervous factors influencing blood pressure
Nader makes semi-annual payments of $3000 to pay off his loan. Because of unemployment, he ... Nader makes semi-annual payments of $3000 to pay off his loan. Because of unemployment, he ...
The AquAdvantage salmon grows twice as fast as a non-GM Atlantic salmon The AquAdvantage salmon grows twice as fast as a non-GM Atlantic salmon
Video: Metabolic Rate, Heat and Thermoregulation - response to heat and cold stresses

For a complete list of videos, visit our video library