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Author Question: You just watched your employee handle a customer poorly. How should you respond? A) What were you ... (Read 73 times)

D2AR0N

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on: Jul 6, 2018
You just watched your employee handle a customer poorly. How should you respond?
 
  A) What were you thinking? That's not how we do it here
  B) I don't like the way you handled the situation.
  C) All employees are expected to follow procedures outlined in the employee manual when dealing with a customer. I am disappointed with the way you handled that situation. Can we review that policy together?
  D) Let me show you how to do it. I can't believe you are unable to do something so simple.

Question 2

What does person-oriented communication focus on?
 
  A) The problem and its solution
  B) Validating the other individual
  C) Achieving congruent communication
  D) The traits of individuals
Developing Management Skills ¦ Whetten, Cameron ¦ 9th Edition
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Expo

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Reply #1 on: Jul 6, 2018
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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D2AR0N

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Reply 2 on: Jul 6, 2018
Wow, this really help

Jossy

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Reply 3 on: Yesterday
:D TYSM

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