This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: You just watched your employee handle a customer poorly. How should you respond? A) What were you ... (Read 34 times)

D2AR0N

  • Hero Member
  • *****
  • Posts: 561
on: Jul 6, 2018
You just watched your employee handle a customer poorly. How should you respond?
 
  A) What were you thinking? That's not how we do it here
  B) I don't like the way you handled the situation.
  C) All employees are expected to follow procedures outlined in the employee manual when dealing with a customer. I am disappointed with the way you handled that situation. Can we review that policy together?
  D) Let me show you how to do it. I can't believe you are unable to do something so simple.

Question 2

What does person-oriented communication focus on?
 
  A) The problem and its solution
  B) Validating the other individual
  C) Achieving congruent communication
  D) The traits of individuals
Developing Management Skills ¦ Whetten, Cameron ¦ 9th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Expo

  • Sr. Member
  • ****
  • Posts: 351
Reply #1 on: Jul 6, 2018
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 55% of students answer this correctly


D2AR0N

  • Member
  • Posts: 561
Reply 2 on: Jul 6, 2018
YES! Correct, THANKS for helping me on my review

laurnthompson

  • Member
  • Posts: 334
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Glaucoma is a leading cause of blindness. As of yet, there is no cure. Everyone is at risk, and there may be no warning signs. It is six to eight times more common in African Americans than in whites. The best and most effective way to detect glaucoma is to receive a dilated eye examination.

Did you know?

Warfarin was developed as a consequence of the study of a strange bleeding disorder that suddenly occurred in cattle on the northern prairies of the United States in the early 1900s.

Did you know?

Cucumber slices relieve headaches by tightening blood vessels, reducing blood flow to the area, and relieving pressure.

Did you know?

According to the FDA, adverse drug events harmed or killed approximately 1,200,000 people in the United States in the year 2015.

Did you know?

The first oral chemotherapy drug for colon cancer was approved by FDA in 2001.

Example of an employee setup screen in a computerized payroll program. Example of an employee setup screen in a computerized payroll program.
Manager's Responsibilities to Employee and Physician-Employer Manager's Responsibilities to Employee and Physician-Employer
Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION
Files come in many different shapes and sizes. Never use a file without a handle. Files come in many different shapes and sizes. Never use a file without a handle.
Step 8 is very important. Be sure that the customer’s concern has been corrected. Step 8 is very important. Be sure that the customer’s concern has been corrected.
How to handle Piriformis Syndrome better? How to handle Piriformis Syndrome better?
Video: Physiology of Asthma

For a complete list of videos, visit our video library