This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: You just watched your employee handle a customer poorly. How should you respond? A) What were you ... (Read 75 times)

D2AR0N

  • Hero Member
  • *****
  • Posts: 561
on: Jul 6, 2018
You just watched your employee handle a customer poorly. How should you respond?
 
  A) What were you thinking? That's not how we do it here
  B) I don't like the way you handled the situation.
  C) All employees are expected to follow procedures outlined in the employee manual when dealing with a customer. I am disappointed with the way you handled that situation. Can we review that policy together?
  D) Let me show you how to do it. I can't believe you are unable to do something so simple.

Question 2

What does person-oriented communication focus on?
 
  A) The problem and its solution
  B) Validating the other individual
  C) Achieving congruent communication
  D) The traits of individuals
Developing Management Skills ¦ Whetten, Cameron ¦ 9th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Expo

  • Sr. Member
  • ****
  • Posts: 351
Reply #1 on: Jul 6, 2018
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 55% of students answer this correctly


D2AR0N

  • Member
  • Posts: 561
Reply 2 on: Jul 6, 2018
Wow, this really help

amcvicar

  • Member
  • Posts: 341
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

Most women experience menopause in their 50s. However, in 1994, an Italian woman gave birth to a baby boy when she was 61 years old.

Did you know?

Green tea is able to stop the scent of garlic or onion from causing bad breath.

Did you know?

It is important to read food labels and choose foods with low cholesterol and saturated trans fat. You should limit saturated fat to no higher than 6% of daily calories.

Did you know?

Malaria was not eliminated in the United States until 1951. The term eliminated means that no new cases arise in a country for 3 years.

Did you know?

Methicillin-resistant Staphylococcus aureus or MRSA was discovered in 1961 in the United Kingdom. It if often referred to as a superbug. MRSA infections cause more deaths in the United States every year than AIDS.

Methicilli ...
On March 25, 1911, as scores of young factory girls leaped to their deaths from the eighth, ninth, a On March 25, 1911, as scores of young factory girls leaped to their deaths from the eighth, ninth, a
Example of an employee setup screen in a computerized payroll program. Example of an employee setup screen in a computerized payroll program.
Example of an employee performance evaluation form. Example of an employee performance evaluation form.
Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION
Covering the interior as soon as the vehicle comes in for service helps improve customer ... Covering the interior as soon as the vehicle comes in for service helps improve customer ...
Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ... Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ...
Video: Gastrin (gastric emptying) & Secretin (buffering gastric acid)

For a complete list of videos, visit our video library