Author Question: If the person you are communicating with suddenly begins to drop important names in the conversation ... (Read 126 times)

FButt · **on:** Jul 6, 2018

If the person you are communicating with suddenly begins to drop important names in the conversation such as When the general manager, Sue, spoke with me about this matter, I offered her advice ...

you have probably caused this person to feel that he or she has been counseled.

Indicate whether the statement is true or false.

Question 2

If a subordinate's problem stems from attitudes, personality clashes, or other factors tied to emotions, his or her boss faces a counseling problem.

Indicate whether the statement is true or false.

cassie_ragen · **Reply #1 on:** Jul 6, 2018

Answer to Question 1

Answer: FALSE
Explanation: The response of the employee in this case demonstrates that she has been disconfirmed and lacks a sense of value or worth. She is trying to make herself look good by suggesting that she offers advice to the general manager. Thus, her response is more a matter of demeaning communication than it is a matter of whether she has been counseled or not.

Answer to Question 2

Answer: TRUE
Explanation: Emotional and attitudinal problems are best addressed through a counseling approach, as opposed to coaching, which helps employees develop work skills.