If the person you are communicating with suddenly begins to drop ...

[FButt]

If the person you are communicating with suddenly begins to drop important names in the conversation such as When the general manager, Sue, spoke with me about this matter, I offered her advice ...
 
  you have probably caused this person to feel that he or she has been counseled.
 
  Indicate whether the statement is true or false.

Question 2

If a subordinate's problem stems from attitudes, personality clashes, or other factors tied to emotions, his or her boss faces a counseling problem.
 
  Indicate whether the statement is true or false.

[cassie_ragen]

Answer to Question 1

Answer: FALSE
Explanation: The response of the employee in this case demonstrates that she has been disconfirmed and lacks a sense of value or worth. She is trying to make herself look good by suggesting that she offers advice to the general manager. Thus, her response is more a matter of demeaning communication than it is a matter of whether she has been counseled or not.

Answer to Question 2

Answer: TRUE
Explanation: Emotional and attitudinal problems are best addressed through a counseling approach, as opposed to coaching, which helps employees develop work skills.

[FButt]

TYSM

[jamesnevil303]

Excellent