Author Question: The service profit chain is the service sequence from employees to customers to profit. According to ... (Read 231 times)

acc299 · **on:** Jul 6, 2018

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.

A) the skill development of employees
B) how the firm performs in the short run
C) the employee satisfaction in the company
D) how employees serve customers

Question 2

Diane wants to take corrective measures to prevent future theft. Which of the following is a feedback tactic that Diane could use to control theft?

A) use the services of professional investigators
B) openly communicate the costs of stealing
C) use corporate hotlines for reporting incidences
D) educate and train employees about the policies