Author Question: Marcus was asked to represent the cardiac unit as part of a Total Quality Management (TQM) ... (Read 49 times)

geodog55 · **on:** Jul 6, 2018

Marcus was asked to represent the cardiac unit as part of a Total Quality Management (TQM) initiative that is aimed at improving the overall quality of care at his hospital.

Other departments, such as orthopedics, neurology, oncology, and pediatrics also have representatives on this team. This TQM team is an example of ________.
A) a multi-cultural team
B) a cross-functional team
C) process integration
D) an interdepartmental team

Question 2

Work teams composed of individuals from various functional specialties are known as ________ teams.

A) cross-control
B) cross-training
C) cross-functional
D) cross-department