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Author Question: Which of the following is a key element of total quality management (TQM)? A) responding to ... (Read 267 times)

sammy

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Which of the following is a key element of total quality management (TQM)?
 
  A) responding to customer needs
  B) responding to employee needs
  C) anticipating moves of competitors
  D) anticipating employee needs

Question 2

One of the key components of total quality management (TQM) is a focus on ________ improvement.
 
  A) gradual
  B) dramatic
  C) continual
  D) meaningful


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ciecieme

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ciecieme

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