Answer to Question 1
C
Explanation: C) Material symbols convey to employees who is important, the degree of egalitarianism top management desires, and the kinds of behavior that are appropriate. A few examples of material symbols include the size of offices, the elegance of furnishings, executive perks, and attire.
Answer to Question 2
The three major types of behavior that constitute performance at work are:
1. Task performance: Performing the duties and responsibilities that contribute to the production of a good or service or to administrative tasks. This includes most of the tasks in a conventional job description.
2. Citizenship: Actions that contribute to the psychological environment of the organization, such as helping others when not required, supporting organizational objectives, treating co-workers with respect, making constructive suggestions, and saying positive things about the workplace.
3. Counterproductivity: Actions that actively damage the organization. These behaviors include stealing, damaging company property, behaving aggressively toward co-workers, and taking avoidable absences.
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