The two parties eventually agree to ask Sam Spade, an attorney ...

[anjilletteb]

The two parties eventually agree to ask Sam Spade, an attorney and trusted friend, to help them informally to solve their problem. Sam's role is that of a(n) ________.
 
  A) mediator
  B) arbitrator
  C) conciliator
  D) consultant
  E) plaintiff

Question 2

The critical incidents method of performance evaluation focuses the evaluator's attention on the difference between executing a job effectively and executing it ineffectively.
 
  Indicate whether the statement is true or false

[GCabra]

Answer to Question 1

C
Explanation: C) A conciliator is a trusted third party who provides an informal communication link between the negotiator and the opponent. In practice, conciliators typically act as more than mere communication conduits. They also engage in fact finding, interpret messages, and persuade disputants to develop agreements.

Answer to Question 2

TRUE
Explanation: Critical incidents focus the evaluator's attention on the difference between executing a job effectively and executing it ineffectively. The appraiser describes what the employee did in a situation that was especially effective or ineffective, citing only specific behaviors, not vaguely defined personality traits. A list of such critical incidents provides a rich set of examples to show the employee desirable behaviors and those that call for improvement.