Author Question: Under which of the following arrangements is an employee not required to join or financially ... (Read 22 times)

nevelica · **on:** Jul 6, 2018

Under which of the following arrangements is an employee not required to join or financially contribute to a union?

A) closed shop
B) agency shop
C) union shop
D) open shop

Question 2

Zach is a pharmaceutical sales representative and must put on a smile every day at work with his clients. Discuss the emotional labor exerted by Zach.

Explain the significance of the emotional intelligence demanded of Zach in order to be successful, and describe how he applies his emotions and moods in his job.
What will be an ideal response?

bigsis44 · **Reply #1 on:** Jul 6, 2018

Answer to Question 1

Answer: D

Answer to Question 2

Zach has to engage in surface acting on a daily basis. He has to smile and act positive regardless of his felt emotions in order to be successful. Certainly there will be times when Zach has emotional dissonance, or feels a disparity between his true emotions and how he must appear to his clients. Zach uses his emotions and moods positively to guide his clients into making quick decisions in the purchase of his products. People in good moods tend to make quicker decisions. Finally, Zach applies his moods and positive emotions to provide excellent customer service to his clients. He spreads his good mood through emotional contagion and is able to get his customers to make larger orders and remain loyal to him in the competitive pharmaceutical industry.