Brad, the service manager in at a large automobile dealership, ...

[BRWH]

Brad, the service manager in at a large automobile dealership, wants to boost his self- esteem. He should probably compare his accomplishments to ________.
 
  A) service managers at smaller dealerships
  B) owners of large automobile dealerships
  C) executives at major automotive companies
  D) well-known race-car drivers

Question 2

Sales representative Carlos is fluent in English and Spanish. So when a customer with a Spanish accent talks to him in English, according to a recommendation in the human relations text he should respond to her only in Spanish.
 
  Indicate whether the statement is true or false

[leahm14]

Answer to Question 1

A

Answer to Question 2

FALSE