Brad, the service manager in at a large automobile dealership, wants to boost his self- esteem. He should probably compare his accomplishments to ________.
A) service managers at smaller dealerships
B) owners of large automobile dealerships
C) executives at major automotive companies
D) well-known race-car drivers
Question 2
Sales representative Carlos is fluent in English and Spanish. So when a customer with a Spanish accent talks to him in English, according to a recommendation in the human relations text he should respond to her only in Spanish.
Indicate whether the statement is true or false
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