Assistant hotel manager Wendy is informed that a couple staying at the hotel will be celebrating their 75th wedding anniversary at the hotel.
Wendy gives the couple a Wow experience when she presents the couple with a small wedding cake with the number 75 written on the top.
Indicate whether the statement is true or false
Question 2
A coworker annoys you by frequently asking how to carry out certain functions on a computer. To use the technique of cognitive restructuring you would say to yourself, ________
A) It's fun being annoyed.
B) Why worry? I'll soon find a way to get even.
C) Teaching another person is a learning experience for me.
D) I will breathe deeply each time I deal with this computer illiterate.
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The medical assistant as receptionist in a medical office.
Using educational materials, the medical assistant discusses lifestyle changes with a diabetic ...
Effective communications skills are essential to the medical assistant’s career