Assistant hotel manager Wendy is informed that a couple staying at the hotel will be celebrating their 75th wedding anniversary at the hotel.
Wendy gives the couple a Wow experience when she presents the couple with a small wedding cake with the number 75 written on the top.
Indicate whether the statement is true or false
Question 2
A coworker annoys you by frequently asking how to carry out certain functions on a computer. To use the technique of cognitive restructuring you would say to yourself, ________
A) It's fun being annoyed.
B) Why worry? I'll soon find a way to get even.
C) Teaching another person is a learning experience for me.
D) I will breathe deeply each time I deal with this computer illiterate.
A medical assistant helps the physician with a patient.
The medical assistant spends many hours on the telephone assisting patients.
Manager's Responsibilities to Employee and Physician-Employer
A medical assistant should present a neat appearance and make it a habit to wear a smile.
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