Tanya is a sales representative for a software developer for organizations. Tanya engages in proactive customer service performance when dealing with a customer when she ________.
A) explains that her company's software is too advanced for the company's computer system
B) offers the potential customer a rebate
C) tells the customer to buy now because the software in question will become obsolete in six months
D) demands payment in advance for the company's software
Question 2
Cynthia and Chuck argue over who gets to use the new tablet computer. Their conflict is best classified as ________.
A) differences in goals
B) personal differences
C) competition over limited resources
D) the building of stone walls
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